Casino Complaint Service

If you have experienced issues with an online casino — delayed or declined withdrawals, unfair account closure, or other disputes — we can help you seek resolution.

Submit a complaint

Describe your issue and we will forward it to the casino. Many disputes are resolved through direct communication.

Submit complaint

What we do

We act as a mediator between players and operators. We forward complaints to the relevant casino and assist in communication.

What to include

Provide your account details, casino name, a clear description of the issue, and any relevant evidence (screenshots, emails).

Responsible gambling

If you need support with gambling addiction, visit BeGambleAware or GamCare.